Terms and Conditions
Cancellations, Deposits and No-Shows
For our appointments, we will take a booking fee of £30 in order to secure the appointment slot. This will go towards the final balance of your treatment(s).
If you do not arrive for your appointment or cancel/re-schedule within 48 hours of the start of your appointment, your deposit will be non-refundable.
If you know you are unable to attend your appointment, please let us know as early as possible (before 48 hours of the appointment time) so we can re-schedule your appointment, transferring your deposit where we can.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are over 15 minutes late, we may cancel your appointment and the above cancellation terms will apply.
Complaints and Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We aim to deliver the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please speak to us before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask an necessary questions to understand your complaint, we aim to resolve any complaints within 6 weeks.
Property Loss or Damage
It is your responsibility as the owner, to take care of any property you bring into the treatment clinics and salons. We take no responsibility for any property which is lost or damaged.
Other Terms & Conditions
Some of our services/treatments will come with their own specific terms and aftercare guides. These will be highlighted individually either upon booking, consultation or at your appointment.